Refund policy
Refund policy Action needed: confirm the exact terms below match what you offer. Refund window, eligible products, and exclusions are placeholders. 14-day money-back guarantee We offer a no-questions-asked refund within 14 days of your first purchase of any MasseyMedia plugin. If you're not happy with the product, email support@mmplugs.com from the address on your order […]
Cancel a subscription
Cancel a subscription Stop a subscription from renewing. Your license keeps working until the end of the current billing period. Cancel from your account dashboard Sign in at mmplugs.com/account. Open Subscriptions. Find the subscription you want to cancel and click Cancel auto-renewal. Confirm. The subscription is now set to expire at the end of the […]
Find your invoices and receipts
Find your invoices and receipts Every purchase and renewal generates an invoice. You can download them as PDFs any time. Download from your account dashboard Sign in at mmplugs.com/account. Open Orders. Click any order to see the invoice. Use Download PDF to save a copy. Update billing details on past invoices If you need an […]
VAT and tax
VAT and tax Action needed: confirm the rules below match your actual tax registrations. Defaults assume EU VAT only; update if you also charge US sales tax, UK VAT post-Brexit specifics, etc. EU customers We charge VAT on orders from EU member states, calculated at the rate of the buyer's country. VAT-registered businesses If you […]
How renewals work
How renewals work Most MasseyMedia plugins are sold as annual subscriptions that auto-renew. The renewal timeline 30 days before: we email a reminder showing the renewal date and amount. 7 days before: a final reminder, in case you missed the first. Renewal day: we charge the payment method on file. You'll get an invoice by […]